Blog
Notes on running a service desk
Short pieces on customer records, service desk work, time tracking and reporting, written for the teams that run them.
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Customer context at the heart of the service desk
Customer records and casework belong together. See how a connected workflow helps a service team understand the customer as well as the request.
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Record time where the work happens
Link time entries to the case or opportunity they relate to, then use those records to review the service work.